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Shipping Policy

Value Pet is a brand name owned by PHOENIX OVERSEAS-as such all shipping and billing will be done in the name of Phoenix Overseas.

Your use of the the services provided by Phoenix Overseas constitute an automatic acceptance of following terms and conditions.Phoenix Overseas reserves the right to update the terms and conditions at anytime

Shipping Information and Charges

Normally all orders are shipped within 4-6 working days after they have been placed-if any item is back ordered an email to inform you of the status will be sent to advise you when the order will be filled. Alternatively you may call our customer care to get updated information. All orders will be shipped via DTDC courier-a tracking number will be sent to your registered email ID so that you can track the shipment until it reaches your destination. For any reason if you are unavailable to personally receive your order, leave a note for the courier as to what is the best time for them to reach you for redelivery. If an order is returned for non delivery-return and reshipping charges will be borne by customer .


If specific colors are ordered as shown on the website Phoenix Overseas will try and fill the order with the same colours for Latex,rubber and rope toys any color available in stock maybe shipped but the functioning of the toy product will be as close to the product information listed on the website.


While loss of courier packages is extremely rare, however If you would still like to insure your package please check off the box for Add Insurance at the time of check out on your order.An additional charge of 4% will apply.

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Featured Articles

Destructive Chewing Habits

Some breeds of dogs are naturally destructive when bored. The good news is they can be trained as they are are highly motivated by treats and they love to play. Give them a treat toy filled with treats so that they can channel thier energy on the treat toy.

Teething is a natural stage every owner must go throu

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Nail Trimming

Do you hear clicking sounds when your dog walk? If yes, then it's time to trim its nails. Nails can be broken when untrimmed. Worse, some nails may even curl and grow back into your dog's feet. Dewclaws should not be neglected. Left untrimmed, dewclaws can grow so long that they curl up and grow into the soft tissue. W

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How To Measure Your Dog

Measuring your pet when selecting a collar or T-Shirt or coat is the most important thing in order to get a correct fit.

With the wide variety of apparel and accessories available for pets, choosing the right size can be daunting. And proper fit is especially important for dogs. Wearing anything on their bodies

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Barking Problems

Understanding why your dog barks is the major step to solve your problem. Most dogs will bark with their might when strangers approach. And when strangers have left, their barking will cease. Because of this, dogs have associated barking as a power to drive threats. The next time your dog barks when your neighbour appe

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